Terms and Conditions - Smile Art Lab

Terms And Conditions

DEFINITIONS

  1. These are the terms and conditions of Smile Art Lab Pty Limited (ABN 33 365 455 471) herein after referred to as ‘SAL’, ‘us’, ‘our’, or ‘it’).
  2. SAL reserves the right to add to, delete or change these terms at any time. Any changes to our terms and conditions will be published on our website at www.smileartlab.com.au and you should refer to the website from time to time for any such changes.

ACCEPTANCE

  1. Any instructions received by SAL from the customer for the supply of SAL manufactured devices shall constitute acceptance of the terms and conditions contained herein.
  2. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of SAL.

CREDIT TERMS

  1. Credit Discretion: SAL reserves the absolute right to refuse to accept laboratory work, decline to extend credit, or withdraw existing credit facilities from any customer at any time without prior notice.
  2. Account Credit Limits: All approved credit accounts are subject to a strict maximum credit limit of $10,000 AUD (inclusive of GST). It is the sole responsibility of the customer to monitor their outstanding balance. SAL reserves the right to automatically suspend services, manufacturing, and deliveries immediately if an account balance reaches or exceeds this $10,000 threshold.
  3. Payment Due Dates: Where SAL has extended credit, all monthly account balances are due and payable strictly within thirty (30) days from the statement date.
  4. Late Payment Interest (60+ Days from Statement): Any account balance remaining unpaid sixty (60) days or more from the original statement date will automatically incur late payment interest. Interest will be calculated daily from the date the balance became overdue (day 31 from the statement date) until paid in full, at a fixed commercial rate of 10% per annum.
  5. Payment Reminders & Account Suspension (60-Day Limit): If a statement balance remains unpaid past its 30-day due date, SAL will issue a maximum of two (2) formal payment reminders. If the outstanding balance is not fully settled within sixty (60) days from the original statement date, the account hits its absolute limit and will be automatically placed on hold without further notice.
  6. Suspension Indemnity: Upon account suspension at the 60-day mark, SAL will immediately pause the manufacturing, processing, and delivery of all current, pending, and future laboratory cases. SAL accepts absolutely no liability for any clinical delays, cancelled patient appointments, financial losses, or damages suffered by the customer, their clinic, or their patients resulting directly or indirectly from an account suspension due to non-payment.
  7. Debt Recovery Costs & Legal Fees: The customer agrees to indemnify SAL on a full solicitor-and-own-client basis for all costs, expenses, and disbursements incurred by SAL in recovering or attempting to recover any overdue funds. This includes, but is not limited to, debt collection agency commissions, court filing fees, process server fees, and actual legal costs charged by SAL’s legal representatives.
  8. Payment Methods & Card Surcharges: Payments may be made via Electronic Funds Transfer (EFT), cheque, or credit card. Credit card payments (Visa and Mastercard) are permitted exclusively for full statement balance payments; individual or ad-hoc invoice payments via credit card are not accepted. In accordance with the Competition and Consumer Act 2010 (Cth), credit card transactions will incur a surcharge of 1.8%, reflecting SAL’s actual cost of acceptance.

PRICE AND PAYMENT

  1. The price of SAL products and services you may offer to purchase from us are described in our fee schedule. Prices are subject to change without notification.
  2. SAL may change any aspect of the price list at any time without prior notice. It is the customer’s responsibility to check the price list before placing an order with us.
  3. SAL is responsible for the delivery of completed work back to the customer.
  4. GST and other taxes will be added to the price of relevant products and services in accordance with legislation and taxation guidelines.
  5. SAL prices will increase in line with CPI on an annual basis. These price changes will take effect on the 1st of July each year

WARRANTY

  1. SAL offers a warranty on all crown and bridge work (except veneers, inlays or onlays) against defects in workmanship and materials that occurred as a result of the manufacturing process (warranty).

  2. If unsatisfactory material performance is experienced within the service warranty period, the repair or replacement of the device, excluding clinical costs, is covered. The new item will be made to the identical specifications as the original product instructed by the customer. Alternative materials will not be accepted. The warranty will be subject to the following conditions calculated from the date of our invoice:

    1. The warranty is valid for the following products only:
      • PFM crowns: 5 year warranty
      • Full cast crown: 5 year warranty
      • E.max Press: 2 year warranty
      • Zirconia Monolithic crowns: 10 year warranty
      • Zirconia layered crowns: 10 year warranty on framework; 2 year warranty on complete restoration
    2. The damaged product must be returned to SAL for inspection by one of our trained technicians.
    3. SAL has full discretion whether the products are deemed faulty and whether a full or partial refund, or replacement of the product will be provided.
    4. The warranty extends to the replacement product provided except where, in the opinion of SAL and its trained technicians, the material selected by the customer has a higher chance than normal of fracture or defect.
    5. The product will be remade for the customer in accordance with the above clauses; not included is the semiprecious or precious metals or implant components associated with the case.
    6. All original alloy (if applicable), original device and original models must be returned to the laboratory.
    7. There is no written warranty on any removable prosthodontic products such as mouth guards, dentures, splints, orthodontic appliances or any other type of product supplied by SAL.
    8. Warranty is not transferable.
    9. The warranty is offered to dentists who have sourced the products from SAL and is not intended to exclude or limit any right or remedies a consumer has under the Australian Consumer Law.

GENERAL

  1. These Terms are governed by the laws of New South Wales. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.