DEFINITIONS
1. These are the terms and conditions of Smile Art Lab Pty Limited (ABN 33 365 455 471) herein after referred to as ‘SAL’, ‘us’, ‘our’, or ‘it’).
2. SAL reserves the right to add to, delete or change these terms at any time. Any changes to our terms and conditions will be published on our website at www.smileartlab.com.au and you should refer to the website from time to time for any such changes.
ACCEPTANCE
1. Any instructions received by SAL from the customer for the supply of SAL manufactured devices shall constitute acceptance of the terms and conditions contained herein.
2. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of SAL.
CREDIT TERMS
1. SAL reserves the right not to accept laboratory work services from a customer.
2. SAL reserves the right to provide credit to customers, and can be withdrawn at any time.
3. SAL reserves the right to request payment in advance from a customer.
4. Where SAL has provided credit to a customer, invoices are due for payment thirty (30) days from the statement date. SAL reserves the right to charge administration and interest charges for any outstanding balances over 30 days.
5. It is the responsibility of the customer to monitor the level of credit given to them.
6. Payments can be made by credit card, electronic funds transfer or cheque. Mastercard and Visa will incur a 1% surcharge. American Express will incur a 1.3% surcharge.
SERVICE AND HANDLING
1. The customer is responsible for the safe and timely delivery of jobs sent to SAL for processing and
manufacture. SAL takes no responsibility for jobs that are delayed, damaged or lost in transit to SAL.
2. SAL will charge a handling fee to all cases invoiced. SAL reserves the right to increase this charge at any time if our costs associated are increased.
3. SAL’s normal turnaround times for jobs is approximately 3-10 in-lab days, this time period will depend on the product prescribed for manufacture, this time is from when SAL receives the package. This turnaround time guide is conditional on there being no delays as a result of factors beyond SAL’s control. Cases which require technical queries from SAL’s technical services team specifically relevant to the progression of a case may result in the case taking longer, in such cases, we will always notify you or the practice in advance.
4. All SAL restorations will be manufactured according to the range selected by a dentist and charged in line with our listed prices. From time to time SAL will be required to perform part of the manufacturing process by a third party to achieve the highest quality outcome. All cases requiring a third party are managed by a senior SAL technician with all quality control procedures performed in our state of the art facility in Sydney.
5. If a dentist does not select a range on our order form, SAL will choose the best service/ range for the case and charge in line with our listed prices.
6. An express turnaround is available for certain products on request, this express service will attract a 25% surcharge of the normal prices. Please speak to the lab in advance for express cases to make sure it is possible with the product or service you have requested.
7. SAL is responsible for the delivery of the completed work back to the customer. We use a national network of 3rd party express next day courier services. SAL warns that they cannot control unforeseen delays caused by courier services.
8. SAL reserves the right to not proceed with cases if one of our trained technicians believes the impression provided from the customer is not of a certain standard. If a new impression is needed SAL will charge an additional pickup charge. SAL then reserves the right to not honour a warranty if the case is insisted to be continued by clinician.
9. Implant components which have been paid for by SAL will be charged a 10% handling fee. Handling fee is calculated on top of any freight or additional charges SAL incurs in receiving components and calculated using the listed price given to SAL by specific suppliers.
10. For premium + cases, components ordered on the dentist’s account, a flat fee of $39 will be charged. This fee accounts for the time spent selecting the appropriate components for the case and overseeing the order and invoicing process with the implant manufacturer.
11. For premium cases, components ordered on the dentist’s account, a fee of $39 per implant will be charged. This fee accounts for the time spent selecting the appropriate components for the case and overseeing the order and invoicing process with the implant manufacturer and cementing the restoration in our laboratory.
12. It is the responsibility of the dentist to ensure that the product ordered is suitable for its intended use by you and to the fullest extent permitted by law. SAL is not liable to you for any product you order which is unsuitable for your intended use.
13. SAL will provide goods or services to the customer in accordance to the instructions prescribed on the order form provided by the customer, and may from time to time discuss the case with the customer over phone, via email or in person.
The customer acknowledges that these types of discussions, advice orrepresentations from SAL, should only be used as a guide rather than a definitive recommendation to then lead to a specific action or treatment. At no point do any of these such discussions constitute a doctor-client-patient relationship between the customer and SAL. It is the sole responsibility of the customer for the diagnosis of a medical or dental condition, and for the prescription of treatment planning or medicines rests solely with the customer.
14. Smile Design / Digital waxup
a) Included Revisions: The fee for our digital smile design services encompasses up to two (2) rounds of modifications. Each round refers to a set of changes or feedback provided by the dental office or the patient after reviewing a digital smile design draft. These revisions ensure the final design aligns closely with the clinical requirements and the patient’s aesthetic preferences.
b) Additional Revisions: In the event that further changes are required after the two included rounds of modifications, additional revisions will be subject to an extra charge. The fee for additional revisions will 20 % of the full invoice per additional round of revisions.
c) Revision Requests: To maintain efficiency and clarity, we recommend that all feedback for each revision round be communicated comprehensively and specifically.
d) New Scans: Any new jaw scan provided for a case will be treated as a separate and new digital smile design project, irrespective of its relation to a previous design. This will be subject to the standard fees and revision policies outlined here.
e) Final Approval: Once the designated revisions have been used or if a design is approved before utilizing all included modifications, any subsequent changes requested will be categorized as additional revisions and billed as stated above.
PRICE AND PAYMENT
1. The price of SAL products and services you may offer to purchase from us are described in our fee schedule. Prices are subject to change without notification.
2. SAL may change any aspect of the price list at any time without prior notice. It is the customer’s responsibility to check the price list before placing an order with us.
3. SAL is responsible for the delivery of completed work back to the customer.
4. GST and other taxes will be added to the price of relevant products and services in accordance with legislation and taxation guidelines.
5. SAL prices will increase in line with CPI on an annual basis. These price changes will take effect on the 1st of July each year
WARRANTY
1. SAL offers a warranty on all crown and bridge work (except veneers, inlays or onlays) against defects in workmanship and materials that occurred as a result of the manufacturing process (warranty).
2. If unsatisfactory material performance is experienced within the service warranty period, the repair or replacement of the device, excluding clinical costs, is covered. The new item will be made to the identical
specifications as the original product instructed by the customer. Alternative materials will not be accepted. The warranty will be subject to the following conditions calculated from the date of our invoice:
i. The warranty is valid for the following products only – PFM crowns: 5 year warranty, Full cast crown: 5 year warranty; E.max Press: 2 year warranty; Zirconia Monolithic crowns: 10 year warranty; Zirconia layered crowns: 10 year warranty on framework; 2 year warranty on complete restoration.
ii. The damaged product must be returned to SAL for inspection by one of our trained technicians.
iii. SAL has full discretion whether the products are deemed faulty and whether a full or partial refund, or replacement of the product will be provided.
iv. The warranty extends to the replacement product provided except where, in the opinion of SAL and its trained technicians that the material selected by the customer has a higher chance than normal of fracture or defect.
v. The product will be remade for the customer in accordance with above clauses, not included is the semiprecious or precious metals or an implant components associated with the case.
vi. All original alloy (if applicable), original device and original models must be returned to the laboratory.
vii. There is no written warranty on any removable prosthodontic products such as mouth guards, dentures, splints, orthodontic appliances or any other type of product supplied by SAL.
viii. Warranty is not transferable.
ix. The warranty is offered to dentists who have sourced the products from SAL and is not intended to exclude or limit any right or remedies a consumer has under the Australian Consumer Law.
GENERAL
1. These Terms are governed by the laws of New South Wales. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.
